For health plans, ACOs and provider groups

One place physicians engage with precision — maximum impact, minimal administrative lift.

Clear workflows for providers, branded by every plan they partner with. Every program providers participate in — discharges, medication adherence, care gaps — lands in one place, with low friction.

Talk to usSee the provider experience
55,000
primary care providers already receiving workflows — about 1 in 5 in the US
36%
of participating offices come back every month to get work done
2–3 days
from notice to action — the typical delay we close
The problem

Portals cause friction. We remove it with one consolidated experience.

Fax, letter, email, phone call — you don't know who received it, who opened it, or who acted. Every new program means another login the office has to use.

The platform

One place work gets done without friction. One place you see it all.

PanelMD is not an EHR and it is not another program portal. It's the one screen an office opens for everything sent from outside its walls — and the one screen you open to see every office you work with.

What the office sees

The office gets work done without friction, in whichever view fits. Home is every program on one shelf. Today is the work — each item with a patient, a deadline and a reason to do it. No logging into 17 systems to find it.

  • Branded precision workflows: the office knows who it’s working with and why
  • Every program is an app on the same shelf
  • Each item carries a dollar or a deadline
  • Front desk, billing and the physician each see their part

Home — every program, one shelf

northstar.panel-md.com
Northstar Health Plan
Provider workflows
Lakeside ACO ⇅
Dr. Menon's OfficeRiverside Family Medicine · 4 people
6 items waiting across 3 programs · 2 due this weekOpen today →
Transitions of Care
3 discharges to follow up
3
Med Adherence
2 patients to review
2
Care Gaps
1 open · $40
1
Incentives
$1,240 earned this quarter
Risk Adjustment
Review due Oct 15
Referrals
4 in progress · 1 accepted today
Prior Auth
1 approved yesterday
Records Requests
2 sent this week
Appeals
1 in review · decision by Oct 3
FMLA & DME forms
1 form due Oct 2

Today — the work, with a dollar or a deadline on each

northstar.panel-md.com/today
Northstar

Today

Dr. Menon's Office · 6 items · 3 programs
Notify me by Fax + email
AllDue this weekWaiting on usDone
  • MR
    Discharged Sep 21 — follow-up visit needed
    Regional Medical Center · schedule within 7 days · CPT 99495
    Due Sep 28 · $167
    Transitions of Care
  • AL
    Statin not refilled in 42 days
    Last fill Aug 10 · confirm or update the med list
    Part D measure
    Med Adherence
  • TS
    Admitted Sep 22 — inpatient
    St. Anne's Hospital · discharge record will follow
    Watching
    Transitions of Care
  • JB
    Diabetic eye exam — no result on file
    Measure year closes Dec 31 · upload result or attest
    $40 incentive
    Care Gaps
  • EW
    Discharged Sep 14 — follow-up not yet recorded
    Regional Medical Center · 14-day window closes Sep 28
    2 days left · $210
    Transitions of Care
  • RC
    Two blood-pressure meds, one refilled
    Not our patient? One click tells the plan
    Review
    Med Adherence

What the plan sees

Every provider you work with, in one table — how you reached them, whether they registered, when they last came in, and which programs they're active in.

  • Who's in, and who's responsive
  • Which channel each office answers
  • Across every program, not one spreadsheet per program
  • The data to manage your provider network
panel-md.com/northstar/providers

Your providers

4,812 offices · 9,340 NPIsLast 30 days ▾
Reached
4,812
+318 this month
Registered
1,140
24% of reached
Active last 30 days
410
36% of registered
Median time to act
2.8 d
after a notification
All officesUnresponsiveFax onlyNew this monthActive in 2+ programs
OfficeLast reachedRegisteredLast loginProgramsResponse
Riverside Family MedicineSep 21 fax+email✓ Jun 12Sep 22
71%
Oak Street Internal MedicineSep 20 email✓ Jul 3Sep 21
64%
Dr. Patel & AssociatesSep 19 fax✓ Aug 28Sep 19
50%
Lakeview Community HealthSep 18 fax———0%
Hillcrest Primary CareSep 17 fax+email✓ Sep 17Sep 17
new
Meadowbrook Medical GroupSep 15 fax———0%
Cedar Point Family HealthSep 14 email✓ Feb 9Sep 16
58%
Response by channel
Registered per notification, last 90 days
Fax only0.9%
Email only3.1%
Fax + email4.2%
1,214 offices are fax-only. 312 have given us an email since July.
Engagement

Providers engage because we keep finding what causes them friction, and removing it.

Reaching a busy office is a funnel problem. We treat it like one — channel by channel, message by message, office by office.

Any channel

Fax, email, text — whatever the office actually answers. We learn which, per office, and use it next time.

3×

AI-optimized outreach

Before you send, we read the fax or email and tell you what's holding response back. One plan tripled registrations from the cover page alone.

The whole funnel

Sent, delivered, opened, claimed, came back. You've only ever seen "sent." Now you see where every office drops off, by week.

It compounds

An office that registers for one program is already in for the next. The second app inherits the first one's logged-in offices.

panel-md.com/northstar/outreach/fax-cover · AI review
Northstar Health PlanTransitions of Care
TIME-SENSITIVE
To: Riverside Family Medicine · NPI 1234567890
Your patient was discharged from
Regional Medical Center
Registration required to retrieve the discharge record
  1. Go to go.panel-md.com/xxx-xxx
  2. Enter PIN
  3. Claim your NPI — about 3 minutes, once
PIN 000000
Record available until Oct 5, 2026
This cover page contains no patient health information. Not your patient? Tell us at the link.
AI recommendationAdd a Time-sensitive tag at the top. Offices triage faxes in seconds; this one has to survive the pile.
AI recommendationPut the hospital name in bold on its own line. The office knows the hospital before it knows you.
AI recommendationAdd a deadline. A fax with a date on it gets acted on; one without gets filed.
3×
registrations per notification
after applying the recommendations — same plan, same offices
The apps

Built on PanelMD. Live with real plans.

Each app is one program, delivered to the office as work they get paid for. The first took a year. The second took two days.

LIVE · THREE HEALTH PLANS

Primary Care Streams

Hospital admissions and discharges reach the patient's PCP within a day. The office claims the follow-up visit; the plan gets its transitions-of-care measure.

220,000+admissions and discharges delivered to primary care offices
LIVE · 60-SITE HEALTH SYSTEM

Med Adherence

Each provider sees their patients who've stopped filling, confirms or updates the medication list, and the plan's Part D adherence measure moves.

2 daysfrom the plan's list to providers acting on it — built on PanelMD
NEXT

Care Gaps & Incentives

Every open item on the panel, in one list, each one payable. The office closes it, claims the credit, and you close the measure.

Every gapas a task with a dollar on it, not a report nobody opens
Risk AdjustmentReferralsPrior AuthRecords RequestsAppealsFMLA & DME formsYour program here
Providers

Three minutes, once. Then everything lands in the same place.

The office does it, not the doctor — four in five registrations come from staff. No IT project, no contract for them to sign, nothing to install.

See the provider page
1
A notification arrivesA fax or email about their patient — work they already have to do, and get paid for.
2
They claim their NPILink, PIN, confirm it's their practice. They tell us how they want to be reached next time.
3
They're in — for every programYours today, the next one tomorrow. The login is theirs and it never changes.
Trust

Built like it matters.

Records stay with the systems that created them. Every office signs its own BAA. No patient information ever appears on a cover page.

HIPAA BAASOC 2 Type IIRecords stay with their sourcesNo PHI on any cover page

Providers are already here. Bring your branded workflows.

Tell us which programs matter most for patient and member outcomes. We'll handle the rest.

Talk to us